Shipping Policy

Thank you for supporting our artwork! Please review the details below regarding fulfillment and shipping.

Order Processing

  • All prints are made to order.

  • Please allow 3–5 business days for production before your order ships.

  • During holidays or periods of high demand, processing times may be slightly longer.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on destination, product size, and carrier rates.

Estimated delivery times (after production):

  • Domestic (U.S.) Orders: 3–7 business days

  • International Orders: 7–21 business days

These delivery windows are estimates and may vary due to carrier delays, customs processing, or other logistical factors beyond our control.

International Shipping & Customs

International customers are responsible for any customs fees, duties, import taxes, or other charges imposed by their country. These are not included in product or shipping costs.

We are unable to predict or control customs delays.

Lost, Damaged, or Missing Packages

If your order arrives damaged:

  1. Take clear photos of the product and packaging

  2. Contact us within 7 days of delivery

We’ll work with you to replace or refund the item.

If your package is lost or shows as delivered but can’t be found, we’ll help file a claim with the carrier. Replacements may be considered on a case-by-case basis.

Incorrect Shipping Information

Please double-check your shipping details before finalizing your order.
We are not responsible for packages shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error, contact us immediately and we’ll do our best to update it before fulfillment starts.

Returns & Exchanges

Because our prints are custom-made, all sales are final.
However, if you experience any issue with quality or damage, please reach out — we want you to be delighted with your order and will always try to make it right.

Questions?

If you have any questions about shipping or delivery, feel free to email us at scott@eparadiselane.com

Thank you for supporting handmade art and meaningful creations!